Frequently Asked Questions

Click on a question below to view the answer. If we missed any important questions, please contact us by calling 740-908-3082 or filling out the form on our Contact Us page.

What Are Backorders?

A “backordered item” is a product that you have ordered but it is either so new it hasn’t been delivered to us yet or it is sold out and we are waiting for more. Backorders are automatically cancelled if items cannot be shipped within 90 days, or if the backordered item totals less than $20. You can cancel backorders at any time by sending an e-mail to customer service or by calling customer service at 740-908-3082.

Can I Get a Gift Certificate?

Yes. But only by calling or visiting our store.

Can I Get Tax Exemption Status?

Yes. You must send your written request by fax, e-mail or mail (see Contact Page) and must include a copy of your state issued tax exemption certification, contact name, business/organization name, phone number and email address. All requests are subject to approval which may take up to 2 weeks after documentation has been received.

Do You Ship Internationally?

Not at the present time.

Do You Ship to P.O. Boxes, APO/FPO Military and US Territories Addresses?

Yes, we ship to post office boxes, but at this time, not to military addresses or US Territories.

How Can I Cancel My Order?

Most orders ship on the same or next business day as the order was placed. If you need to change or cancel your order, email or phone us as soon as possible; be sure to include your order number in your email. We will make every effort to accommodate your request but, if the order has already shipped, we may not be able to cancel your order. (See Return Policy)

How Long Will It Take To Receive My Order?

Orders are shipped from our warehouse in London, OH. We ship UPS ground or USPS (whichever will cost you less) and depending on the “Ship To” location, standard shipping orders usually arrive within 2-14 business days.

Is Your Website Secure?

Yes. Our website uses SSL (secure server) encryption. In addition, all payment information is processed by PayPal, an exceptionally secure payment processing company. We do not collect any of your payment data.

What Is Your Privacy Policy and How Do You Use Information?

Website Security Guarantee

Order Information – When you place an order with Yes&Amen Boutique, you will be sent to PayPal where they may ask for your e-mail address, shipping address, telephone number and credit card information. PayPal uses this information to process your order and to notify you of your order status.

Email List – If you sign up for our email newsletters, you will be asked to give your name and e-mail address. We do not sell, rent or share our email list. You may unsubscribe from our e-mail newsletters at any time you wish.

Use of Cookies – This website may use “cookies.” Cookies enable you to use shopping carts and to personalize your experience on our site, tell us which parts of our website people have visited, help us measure effectiveness and give us insights into user behavior so we can improve our customer service.

Do You Charge Sales Tax?

We only charge sales tax in Ohio.

Do You Charge for Shipping & Handling?

We primarily use USPS (US Postal Service) and UPS (United Parcel Service). Standard shipping and handling is $10.00 per order up to $100. Orders between $100.01 and $149.99 will be charged $20.00 for shipping. Standard ground shipping to any location in the continental U.S. is free for orders over $150.00. These shipping rates apply to the continental United States only. If you live close to London, OH and you let us know you will pick-up your order, the shipping and handling charge which is automatically applied to on-line orders will be refunded when you come in for the order.

What If I Don’t Have a PayPal Account?

No problem at all. PayPal is our payment processor, but you do NOT need a PayPal account to make a payment. Once you get to the PayPal payment login page, there will be a link to pay with a credit card instead of PayPal.

Not finding what you need here? Stop by our store in London!